Refund Policy
Effective date: 14 July 2026
This Refund Policy explains how purchases and refunds work for Bird Vs Chimney: Ability Draft (the "Game"), published by Mel-i-Mel-o ("we", "us", "our"). The Game is available on Google Play, so most purchases and refunds are handled directly by Google.
1. Google Play refunds
In-app purchases for the Game are processed through Google Play Billing. Google Play's refund rules apply to these purchases, including the time windows and procedures for requesting a refund. You can request a refund through:
- The Google Play Store order history for your account, or
- Google Play's refund request process at Google Play support.
Because transactions are handled by Google Play, Mel-i-Mel-o cannot issue refunds or cancel charges directly. Google's applicable refund policy takes precedence.
2. Google Play refund time windows
As a general guide, Google Play may offer automatic refunds within a short window after purchase (often 48 hours), and may consider refund requests submitted afterwards on a case-by-case basis. These time windows are set and enforced by Google and may change; always check Google Play's current policy for the exact terms that apply to your purchase.
3. Virtual currency and digital items
The Game may offer virtual currency, items or other digital content ("Virtual Items"). Virtual Items have no real-world monetary value and are generally non-refundable once consumed or used within the Game, except where a refund is required by applicable law or granted by Google Play under its policies.
4. Advertisements and rewarded ads
The Game may display advertisements, including optional rewarded ads. Watching ads does not constitute a purchase, and no refund or compensation is owed for ads watched, rewards received, or rewards not received due to technical issues outside our reasonable control.
5. Accidental or unauthorised purchases
If you believe a purchase was made accidentally or without your authorisation (for example, by a child using a linked Google account), please contact Google Play support first to request a refund. You can also contact us at sspider1012@gmail.com and we will do our best to point you to the correct process, although we cannot reverse Google Play charges ourselves.
To help prevent accidental purchases, we recommend keeping your device's Google Play authentication for purchases enabled and supervising children's access to the device.
6. Local consumer rights
Some regions give consumers rights that cannot be excluded, such as statutory cooling-off or cancellation rights for digital content in certain circumstances. Nothing in this policy limits any non-waivable rights you have under your local consumer-protection laws. Where a refund is required by law, it will be handled through Google Play where possible, or directly by Mel-i-Mel-o where required.
7. How to contact us
For help understanding this policy or locating the correct Google Play refund process, contact Mel-i-Mel-o at sspider1012@gmail.com. Please include the name of the Game and your Google Play order number if you have one.